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Terms of Use

The Office of Debt Recovery (ODR) provides this website as a public service. By using this website, you agree to comply with the following terms, policies, and applicable laws.

Unauthorized use or redistribution of website content, reports, images, logos, or data without written consent from ODR may violate Louisiana copyright and proprietary rights laws.

This policy outlines user conduct and the collection, access, disclosure, and security of information obtained through the ODR website, including the following areas:

Online Conduct Policy

Users of the ODR website are expected to use the site lawfully and respectfully. Users may not post or transmit unlawful, threatening, abusive, defamatory, obscene, hateful, or otherwise objectionable material through the website.

Users may not attempt to disrupt website functionality, gain unauthorized access to systems or information, upload malicious code, or interfere with the operation or security of the website.

ODR reserves the right to investigate, remove, or restrict access to content or activity that violates applicable laws, regulations, or these terms of use.

Privacy Policy

ODR is committed to protecting the privacy of individuals who visit this website. Information collected through the website may be used to improve services, process transactions, respond to requests, and support agency operations.

This policy focuses on the collection, disclosure, access, and security of information that may be obtained through the use of the ODR website. It incorporates the following areas:

Disclaimer

This website is intended to provide information related to Louisiana debt recovery laws, regulations, and services administered by ODR. While ODR works to provide accurate and current information, the agency does not guarantee the accuracy, reliability, or timeliness of all information published on this website.

Use of this website and reliance on its information is at the user’s own risk.

Information Collected and How It Is Used

During visits to this website, certain information may automatically be collected and stored. This information does not personally identify users by name, phone number, mailing address, or email address.

Information that may automatically be collected includes:

  • IP address and domain name
  • Browser type and operating system
  • Date and time of visit
  • Pages and services accessed
  • Referring website information

IP addresses are numerical identifiers assigned either to internet service providers or directly to a user’s device and may be used to help direct internet traffic and improve website functionality.

This information is used to improve website functionality, analyze website usage, maintain system security, troubleshoot technical issues, and enhance online services for users. Collected information may also be used to better understand how visitors interact with the website so ODR can continue improving the usefulness and accessibility of its online services.

Additional information may be collected when users:

  • Send emails
  • Complete online forms
  • Participate in surveys
  • Request documents or services

Information voluntarily submitted through forms or email may become public record unless otherwise protected by state or federal law. Information collected may also be used to respond to requests, process transactions, improve agency services, or forward inquiries to the appropriate department or agency for action.

Cookies

ODR may use cookies to improve website functionality and customize the browsing experience. Cookies are small text files stored by a web browser to collect information about website activity and user preferences.

Cookies may be used to support website performance, remember user preferences, and help ODR understand how visitors use the website so online services and usability can continue to improve.

Users may disable or delete cookies through browser settings or other available tools. However, some website features or services may not function as intended if cookies are disabled.

Emails and Online Forms

Information submitted through email or online forms is not guaranteed to be secure while transmitted over the internet. Users should avoid sending sensitive personal information through unsecured email whenever possible.

ODR does not collect personal information unless it is voluntarily provided by the user through email, forms, surveys, or other online services. Participation in surveys and the use of online forms or email communication is voluntary and does not affect a user’s ability to browse public portions of the website.

Information submitted electronically may be retained in accordance with applicable public records laws and records retention requirements. If personal information is provided voluntarily, state or federal law may protect portions of that information; however, some submitted information may still be considered public record.

Users who choose not to use online applications, forms, or services may still contact ODR through other available methods, including mail or telephone.

Disclosure of Information

Personal information collected through this website is used only for purposes necessary to conduct government business and will not be sold or distributed for commercial purposes.

ODR does not disclose personally identifiable information except as permitted or required by law. Information may be disclosed when necessary to comply with legal obligations, investigate unauthorized activity, protect public resources, or support authorized government operations.

“Personal information” generally refers to information that can readily identify a specific individual, such as a name, address, or telephone number. IP addresses and domain names are not necessarily considered personal information.

ODR takes reasonable measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse.

This website may contain links to external websites maintained by other organizations or government entities. These links are provided as a convenience to users and do not imply endorsement by ODR of any external content, services, products, viewpoints, or policies.

ODR is not responsible for the content, privacy practices, accessibility, availability, or policies of external websites. Once users leave the ODR website, they are subject to the terms and conditions of the external website, including its privacy policy.

Users are encouraged to review the privacy and security policies of any third-party website they visit.

Security Policy

ODR uses industry-standard security measures to monitor network activity and help protect website systems and information from unauthorized access, alteration, or misuse.

Unauthorized attempts to upload or modify information on ODR systems are strictly prohibited and may be subject to criminal or civil penalties under applicable laws.

While ODR takes reasonable steps to protect information provided through this website, no internet transmission or electronic storage system can be guaranteed completely secure.

Additional questions regarding confidentiality, data usage, or website security may be directed to the Office of Debt Recovery Information Services Division.